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PDOnline is a tool for Victorian educators and administrators to find and book places in Professional Learning and Personal Development courses.

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Closing Soon
The following PD's will close for bookings soon.
Course NameOffered By
Oct 27, 2014 Handling Complaints Frankston Lightbulb Training Solutions
Nov 07, 2014 Merit Protection Training North Eastern Victoria Region (NEVR)
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Today's Highlighted PD

This PD is available for staff in the following Region(s)

  • Lightbulb Training Solutions
Handling Complaints Frankston
Monday 27 Oct 2014
Of all the skills required at work, HANDLING COMPLAINTS is one of the most challenging. Angry, frustrated or confused people can break our concentration, elevate our stress levels and make it difficult to do our jobs safely and efficiently. This 3 hour session provides insights into what fuels complaints, shares practical and powerful techniques to help you cope in the moment and gives you valuable tips and hints on how to manage your emotions during and after difficult interactions.
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